Refund policy

RETURNS
SINCE THE BRAND’S PHILOSOPHY IS NO WASTE IN TERMS OF FABRICS,WORK AND CARBON EMISSION, IF YOU ARE NOT REALLY SURE ON THE SIZE AND MEASUREMENT PLEASE CONTACT US HERE INFO@ANATEMASTUDIO.COM , WE WOULD LOVE TO HELP YOU DURING YOUR PURCHASE AND, IF YOU DON’T FEEL REPRESENTED BY OUR SIZE CHART PLEASE CONTACT US HERE INFO@ANATEMASTUDIO.COM TOO, WE WOULD LOVE TO IMPROVE THAT AND TO CREATE THE RIGHT FIT FOR YOU. 

RETURNS MAY BE REQUESTED WITHIN 14 DAYS FROM THE DELIVERY DATE BY EMAILING US AT INFO@ANATEMASTUDIO.COM, IF YOUR RETURN IS ACCEPTED, WE WILL SEND YOU INSTRUCTIONS TO SHIP YOUR ITEM(S) BACK TO US. ITEMS YOU CAN CHANGE YOUR ITEM DULY CONSIDERING THE SHIPPING COST AND PLEASE NOTE THAT RETURNED WITHOUT RECEIVING RETURN AUTHORISATION WILL NOT BE ACCEPTED. TO BE ELIGIBLE FOR A RETURN, WE REQUIRE PROOF OF PURCHASE AND YOUR ITEM MUST BE IN THE SAME CONDITION YOU RECEIVED IT IN, UNWORN AND IN ITS ORIGINAL PACKAGING (WITH TAGS ATTACHED), IF APPROVED, THE COST OF THE ITEM WILL BE AUTOMATICALLY REFUNDED ON YOUR PAYMENT METHOD WITHIN 10 BUSINESS DAY.

PLEASE NOTE IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS THE REFUND. IF MORE THAN 15 BUSINESS DAY HAVE PASSED SINCE YOUR RETURN HAS BEEN APPROVED, PLEASE FEEL FREE TO CONTACT US AT INFO@ANATEMASTUDIO.COM.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN RETURN PACKAGES.

ITEMS NOT ELIGIBLE FOR A RETURN OR REFUND:

- ONE OF A KIND

-MADE TO ORDER

- ITEMS ON SALE

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY
HERE INFO@ANATEMASTUDIO.COM IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVED
THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND SORT IT OUT.